1)What is the machine warranty?
The whole laser marking machine has 2 years warranty,if the machine part goes wrong that we will ship you a new one
by express and the freight cost is on us.No matter how many years pass ,if the machine broken down, also you can call
us service center or contact your sale person-in-charge. we will solve the problem within 8 hours.
2)How to operate and set up parameter of the machine?
The operation manual book and video will be sent you with the machine, if you also can't operate the
machine that our engineers will connect you by Whatsapp or Skype to train you. Most of our customers
learned the machine within 3 days.
3)What is the software system?
For fiber laser marking machine industry using EZCad software system,it can support image format,bmp,jpg,gif,tga,png
tif,also the vector format sopport (Ai,Dxf,Dst,Plt),if you would like to marker special image or vector that you can using
CorelDRAW to design,then save it the PLT format.Next step,open the EZCad software to import your PLT format design
,fill in line distance for the vector format file.Final you can mark it easy.
4)Is this machine has quickly-wear part?
Fiber laser marking machine lifetime more than 100,000 hours, just keep the better working enviroment.There is no any
part need to change except the part will be broken down.
5)What is your delivery time?
Once we have receievd the customer 50% deposit,the machine will be installed within 3 working days,except
special request.All machines have to test 48 hours before ship.It ensure the machine performance and stablility.
6)What is brand fiber laser source you can offer?
Raycus brand fiber laser source with SINO galvo head is a standard configuration in our factory,If you would like another
brand fiber laser sorce that send us your exact requirement.We will try to best,such as ,(IPG,MAX ,JPT and so on).As we
know,fiber laser source and galvo head are core for whole fiber laser marking machine.So that fiber laser source is most
important.
7)Is this machine can mark on plastic or non-metal?
Fiber laser marking machine can mark or engrave on metal,such as stainless steel,carbon steel,gold,silver and so on.Also
It can mark ABS,PET and lead sealing.but for another plastic material can not work.
